**START Oct. 26th**

Do you enjoy helping customers, solving problems, and working in a fast-paced office environment? We're partnering with a growing consumer products company seeking a Customer Service Rep (e-commerce) to support customers through phone, email, and chat while ensuring a positive customer experience.

This is a great opportunity for someone with customer service experience who enjoys a mix of customer interaction, order support, and administrative work in a professional office setting.

Perks:

• Modern office located in Minneapolis' North Loop area
• Free parking provided
• Dog-friendly workplace
• Collaborative team environment
• Opportunity to gain valuable e-commerce and customer service experience
• Potential for extension or long-term opportunities based on business needs

Schedule

• Training (First Few Weeks): Monday-Friday, 8:00 AM - 5:00 PM
• Permanent Schedule: Tuesday-Saturday, 8:00 AM - 5:00 PM (working from home on Saturdays only)

Compensation & Benefits

• $21-$24/hr depending on experience level
• Medical coverage options
• Dental and vision benefits
• Life insurance and short-term disability plans
• Accident and critical illness coverage
• Hospital indemnity benefits
• Earned Safe & Sick Time (per applicable regulations)

Duties:

• Respond to customer inquiries via email, chat, and phone
• Assist customers with orders, payments, returns, and account inquiries
• Track shipments and communicate with carriers regarding delivery issues
• Process returns, issue refunds, and provide return shipping labels
• Maintain accurate customer records and document interactions in company systems
• Troubleshoot customer concerns and provide effective solutions
• Collaborate with team members to identify service improvements and trends
• Support additional customer service and administrative tasks as needed

Requirements:

• Previous customer service experience in an office, call center, or e-commerce environment
• Strong communication skills and a professional phone presence
• Ability to multitask and stay organized in a fast-paced setting
• Strong problem-solving skills and attention to detail
• Comfortable learning new software and technology platforms
• Experience with Zendesk or similar customer service platforms is a plus
• E-commerce customer service experience preferred but not required
• Must be comfortable working in a dog-friendly office environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.